How can we help?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://ebinicleaningsolutions.launch27.com/login/

We service all of the areas in DC, Maryland and Virginia that are considered “metro accessible”. Call or email us for areas outside of this zone.

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. You can refer to our Standard cleaning checklist to see what’s included.

Sure thing. If you did not select extra tasks during booking, simply respond to your confirmation email or log into your account and add tasks/comments you would like to be applied to your service.

You can submit a password change request on the customer login page at https://ebinicleaningsolutions.launch27.com/login/

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Log into your account at https://ebinicleaningsolutions.launch27.com/login/and update your address on file.

Log into your account at https://ebinicleaningsolutions.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any giftcards you have.

Think of it as a “Welcome Gift”. We offer other incentives for our clients such as discounts on reoccurring services.

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Log into your account and get your referral id.  Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Ebini Cleaning Solutions certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 3 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.